Last Updated: 198-09-2026

At MAKVORA FOODS, we take utmost care to ensure that our products are properly packed and delivered to customers in good condition. Since our products are food and consumable items, returns are generally not accepted after delivery for reasons such as change of mind, personal preference or taste preference.

1. Cancellation Policy

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request a cancellation, please contact MAKVORA FOODS as soon as possible using the contact details provided below.

2. Return & Replacement Policy

As our products are food and consumable items, they are generally non-returnable once delivered.

However, replacement or refund may be provided in eligible cases after verification.

Eligible Cases

Customers may contact us if:

  • The wrong product has been delivered.
  • The product is damaged during transportation.
  • The package is received in a tampered or damaged condition.
  • The product is expired or has a verified quality issue at the time of delivery.
  • Any product or quantity is missing from the order.

3. Complaint Period

Any issue with an order should be reported within 48 hours of delivery.

Requests received after this period may not be eligible for replacement or refund, subject to applicable law.

4. Information Required for Verification

To process a complaint, customers may be required to provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Shipping label photograph
  • Description of the issue

For damaged products, an unboxing video may also be requested for verification.

Providing clear photographs and other requested information helps us review and resolve the issue efficiently.

5. Non-Returnable Products & Situations

Returns or refunds will normally not be accepted for:

  • Change of mind
  • Personal taste or flavour preference
  • Products that have been opened, used or partially consumed, except where required by applicable law
  • Damage caused by improper storage or handling after delivery
  • Complaints submitted after the specified complaint period

6. Refund or Replacement

After receiving and verifying a valid complaint, MAKVORA FOODS may provide either:

  • A replacement of the affected product, or
  • A refund of the eligible product amount

The resolution provided will depend on the nature of the issue and the outcome of our verification process.

7. Refund Processing Time

Approved refunds will generally be initiated within 5–7 working days to the original payment method.

The actual time for the refund amount to appear in your account may vary depending on your bank or payment service provider.

8. Return & Replacement Shipping

If a product is damaged, defective or incorrectly delivered due to an error on our part, MAKVORA FOODS will bear the applicable return or replacement shipping cost.

Customers should contact us before sending any product back so that the return or replacement process can be properly coordinated.

9. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is requested before processing or dispatch, MAKVORA FOODS will review the request and, where applicable, process the cancellation and refund according to the payment status and applicable policy.

10. Product Storage & Handling

Customers should follow the storage and handling instructions provided on the product packaging.

MAKVORA FOODS will generally not be responsible for product damage caused by improper storage or handling after delivery.

11. How to Contact Us for a Refund or Replacement

For cancellation, refund, replacement or order-related complaints, please contact us with your order details.

MAKVORA FOODS

Phone: +919220704705
Email: sumit.makvorafoods@gmail.com

Please keep your order number, product photographs and delivery details available when contacting us, as these may be required to verify your request.

12. Policy Updates

MAKVORA FOODS may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.