Last Updated: 18-09-2026

Welcome to MAKVORA FOODS. These Terms & Conditions govern your use of the MAKVORA website, makvora.in, and your purchase of products through our online store.

By accessing or using this website, placing an order, or submitting an enquiry, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About MAKVORA FOODS

MAKVORA FOODS is a food brand offering premium Makhana, Roasted Makhana, Flavoured Makhana, Makhana Powder and Herbal Powders.

Business Address:
C 244, Sector 63,
Noida, Gautam Budh Nagar,
Uttar Pradesh – 201301, India

Phone: +91 9899900501
Email: sumit.makvorafoods@gmail.com
Website: makvora.in

2. Use of Our Website

You agree to use the MAKVORA website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to the website or its systems.
  • Interfere with website security or functionality.
  • Copy or misuse website content, images, branding or other materials.
  • Submit false, misleading or unauthorised information.
  • Use the website in a way that may harm MAKVORA FOODS or other users.

We reserve the right to restrict or terminate access to the website where misuse or unauthorised activity is identified.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

Product information may include:

  • Product name
  • Product description
  • Ingredients
  • Nutritional information
  • Pack size
  • MRP
  • Selling price
  • Discount
  • Stock availability
  • Product images

Actual product packaging, colour, appearance or presentation may vary slightly from website images.

Product availability, pricing and specifications may change without prior notice.

4. Product Prices

All product prices displayed on the website are subject to change.

The applicable price at the time of placing an order will generally be the price shown during checkout, subject to applicable taxes, shipping charges, discounts or other applicable charges.

MAKVORA FOODS reserves the right to correct pricing or product information errors.

If an order has been placed based on an obvious pricing or listing error, we may contact the customer before processing the order.

5. Orders

When you place an order through the website, you agree to provide accurate and complete information.

This may include:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment information
  • Other information required to process the order

After placing an order, you may receive an order confirmation through the available communication channels.

An order is subject to product availability and successful payment or confirmation of the selected payment method.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incomplete customer information
  • Suspected fraudulent activity
  • Delivery limitations
  • Technical or payment-related issues

6. Payment

MAKVORA FOODS may provide online payment and Cash on Delivery options where available.

Online payment methods may include:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Other payment methods supported by the payment gateway

Payments may be processed through third-party payment service providers.

MAKVORA FOODS does not control the policies, availability or technical operation of third-party payment providers.

7. Shipping & Delivery

We aim to process and dispatch confirmed orders within the applicable processing period.

Delivery time may vary depending on:

  • Delivery location
  • Product availability
  • Shipping partner
  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • Other circumstances beyond our reasonable control

Customers are responsible for providing a correct and complete delivery address and contact number.

MAKVORA FOODS will not be responsible for delays resulting from incorrect address details or circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping Policy.

8. Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Cancellation requests should be made as soon as possible by contacting MAKVORA FOODS.

The supplied business requirements specify that cancellation may be requested before processing or dispatch.

9. Returns, Replacement & Refunds

As MAKVORA products are food and consumable products, returns are generally not accepted after delivery for reasons such as change of mind, personal preference or taste preference.

Eligible cases may include:

  • Wrong product delivered
  • Product damaged during transportation
  • Package received in a tampered or damaged condition
  • Expired product or verified quality issue at delivery
  • Missing product or quantity

Any issue should generally be reported within 48 hours of delivery.

Customers may be asked to provide:

  • Order number
  • Photographs of the product and packaging
  • Shipping label photograph
  • Description of the issue
  • Unboxing video, where required for verification

After verification, MAKVORA FOODS may provide a replacement or refund of the eligible product amount.

Approved refunds will generally be initiated within 5–7 working days to the original payment method, while the actual credit time may depend on the customer’s bank or payment provider.

For complete details, please refer to our Cancellation & Refund Policy.

10. Food Products & Storage

Customers should follow the storage instructions provided on the product packaging.

Once a product has been delivered, the customer is responsible for appropriate storage and handling.

MAKVORA FOODS will generally not accept complaints relating to damage caused by improper storage or handling after delivery, subject to applicable law.

Customers should check the product packaging, expiry information and other relevant details before consumption.

11. Wholesale & B2B Orders

MAKVORA FOODS accepts enquiries from wholesalers, retailers, distributors, corporate buyers and other businesses.

Wholesale pricing, minimum order quantities, payment terms, product availability, packaging options and delivery arrangements may differ from regular retail orders.

A wholesale enquiry submitted through the website does not automatically constitute a confirmed order.

Orders and commercial terms will be confirmed separately by MAKVORA FOODS.

12. Intellectual Property

All content available on the MAKVORA website, including:

  • Logo
  • Brand name
  • Product images
  • Photographs
  • Graphics
  • Text
  • Website design
  • Layout
  • Icons
  • Product descriptions

may be protected by applicable intellectual property rights.

You may not reproduce, copy, modify, distribute, publish or commercially use website content without prior written permission from MAKVORA FOODS, except where permitted by applicable law.

13. Third-Party Services & Links

The website may use or link to third-party services such as:

  • Payment gateways
  • Shipping providers
  • WhatsApp
  • Social media platforms
  • Analytics services
  • Other technology providers

Third-party services are governed by their respective terms and policies.

MAKVORA FOODS is not responsible for the independent policies, availability or operation of third-party websites and services.

14. Website Availability

We aim to keep the website available and functioning properly; however, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical issues
  • Hosting problems
  • Security updates
  • Software updates
  • Network failures
  • Circumstances beyond our reasonable control

We may modify, suspend or discontinue any part of the website or its functionality when necessary.

15. Limitation of Liability

MAKVORA FOODS will take reasonable care in providing products and services through the website.

To the extent permitted by applicable law, MAKVORA FOODS shall not be responsible for losses resulting from circumstances beyond its reasonable control, including:

  • Delivery delays caused by third parties
  • Incorrect information supplied by customers
  • Internet or technical failures
  • Unauthorised use of customer accounts
  • Events beyond reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how MAKVORA FOODS may collect, use and protect information provided through the website.

17. Changes to These Terms

MAKVORA FOODS may update these Terms & Conditions from time to time to reflect changes in our business, website functionality, products, services or applicable requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes use of the website under the updated terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products or services shall be subject to the applicable jurisdiction of the competent courts, subject to applicable law.

19. Contact Us

For questions regarding these Terms & Conditions, orders, products or other website-related matters, please contact:

MAKVORA FOODS

Address:
C 244, Sector 63,
Noida, Gautam Budh Nagar,
Uttar Pradesh – 201301, India

Phone: +919220704705
Email: sumit.makvorafoods@gmail.com
Website: makvora.in